1. Personal Service – continuity of cases
We’re local! Not only do we want to care for your pet, we take our time to get to know you and your pet on a more personal level. We have found in the past that dogs and cats tend to be more relaxed with a routine approach of the same vet, same consult room each time. It makes it easier for us to give you great service, by knowing your pet well. We’re your pet’s personal vet!
2. Minimal waiting times
We try our very best to run all consultations according to the schedule and aim at running on time to the best of our ability. Unfortunately, sometimes emergencies happen and those scheduled appointments may be affected at that time. However we will endeavour to ring you if time permits to re-schedule your appointment.
To deliver an exceptional service, we ensure that all our staff are highly trained and knowledgeable. Be assured that when you come in or phone for information, you will receive correct and the latest recommendations. We regularly attend seminars and conferences and continually update our knowledge in the veterinary field.
We do not have monetary targets or a bonus structure. Your pet will never be recommended a treatment that does not help them. The cost of any treatment will always be discussed in advance.
5. Community Spirit
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